Privacy Policy

Zergo Co., Ltd. (“Zergo”, “we”, “us”) operates zergo.co (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details (name, company name, email address, phone number) submitted through our contact form or enquiry emails.
• Technical and product information you share when enquiring about NBTC certification services.

We also collect limited technical data automatically when you visit the Site, such as browser type, referring URL, pages visited, and approximate location derived from IP address. This data is collected through standard server logs and, where you consent, Google Analytics 4 (provided by Google LLC). Analytics data is aggregated and does not identify you personally.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Communicate with you about your NBTC certification engagement, including application status and regulatory correspondence.
• Improve the Site and our services.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing (PDPA)

For individuals in Thailand, we process personal information under the Personal Data Protection Act B.E. 2562 (PDPA). Our legal bases are: (a) performance of a contract or pre-contractual steps at your request; (b) compliance with a legal obligation; and (c) our legitimate interests in operating and improving the Site, where those interests are not overridden by your rights.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact and project records related to NBTC certification engagements are retained for a minimum of five years following completion of the engagement.

5. Sharing of Information

We share personal information only in the following circumstances:

• Service providers: Third-party vendors who assist us in operating the Site or delivering services (e.g., hosting providers), under confidentiality obligations.
• Regulatory authorities: Where required to submit information to the NBTC or other government bodies as part of the certification process, with your knowledge.
• Legal requirements: Where required by law, court order, or governmental authority.

6. International Data Transfers

When you consent to analytics cookies, your data is processed by Google LLC, a company based in the United States, through Google Analytics 4. This means your personal data may be transferred to and stored on servers outside Thailand. Google LLC participates in the EU-US Data Privacy Framework and applies standard contractual clauses and other safeguards to protect transferred data. For more information, see Google’s Privacy Policy.

7. Cookies

The Site uses cookies and similar technologies. Please refer to our Cookie Policy for details.

8. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict processing of your personal information, and to object to certain processing or request data portability. To exercise any of these rights, please contact us at the address below.

9. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the most recent changes were made. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or to exercise your data rights, please contact us at info@zergo.co or through our contact page.